Talk to the people who’ll actually build it.
No SDR queue, no scripted demo. Your first reply comes from someone in product or engineering, usually with a follow-up question or two. We answer most messages the same business day.
How can we help?
Tell us what you’re trying to solve. If you already have a sample document, a screenshot, or a current system you want replaced, mention it — the first reply will be more useful.
Narnaul, Haryana — India.
Pritasha Solutions Pvt. Ltd., the company behind PTAS AI, runs out of Narnaul on NH-11, about two hours south of Delhi. We work in the open with our customers — site visits and on-site reviews are part of how we onboard enterprise accounts.
Where we work with customers
- On-site for enterprise discovery in Delhi NCR and Gurgaon
- Quarterly reviews on a customer’s premises for large rollouts
- On-premise and air-gapped deployments where regulation requires it
Before you write to us
The questions teams send most often before hitting submit.
How quickly will I hear back?
One business day for almost everything. Most messages get a reply the same day if they land before 4pm IST. Production-down support tickets go to a separate queue with an SLA based on your contract — do not file them through this form.
Will I talk to a salesperson or someone who actually knows the product?
Both, but the second one is included. The first call is with someone from product or engineering — the kind of person who can answer questions about edge cases in your documents, your ERP, or your data model. We do not run a separate SDR layer that books a follow-up to book a follow-up.
Do you sign NDAs before a demo?
Yes. Send us yours or use ours. We can have one in your inbox before the call lands on the calendar. A DPA is signed before any of your documents move into our environment.
I’m an existing customer with a production issue. Where do I go?
Email support@ptasai.com or use the in-app support button. Do not use this contact form for outages or P1 issues — it adds a routing step you do not need.
Can we meet in person?
In Delhi NCR and Gurgaon, yes — we’re a two-hour drive away. For other Indian cities and overseas customers we travel for serious evaluations and major rollouts. Tell us where you are and what stage you’re at, and we’ll be honest about whether a flight makes sense for both of us.
What does “serious evaluation” mean?
A defined use case, a sample of real documents, an internal sponsor, and a rough volume estimate. If you’re still in the early reading-and-comparing stage, a 30-minute call usually serves better than a meeting. We do those every week.
Do you respond to recruiter or vendor outreach through this form?
Honestly, no. If you’re a vendor with something genuinely useful to us, email partnerships@ptasai.com with a one-paragraph note. Recruiters can email careers@ptasai.com. Mass outreach gets filtered.
Have a sample document and ten minutes?
Send it. We’ll run it through DocPro and reply with the structured output, the confidence scores, and an honest read on what would or wouldn’t survive production.