Terms & Conditions

1. Acceptance of Terms

Welcome to PTAS AI, a product and brand operated by Pritasha Solutions Private Limited (“Company”, “PTAS AI”, “we”, “us”, or “our”), a company incorporated under the Companies Act, 2013 and operating under Indian law.

These Terms & Conditions (“Terms”) govern your access to and use of our website, AI platforms, software products, consulting services, and anything else we offer (collectively, the “Services”).

When you visit our website, request a demo, sign a service agreement, or use any PTAS AI Service, you (“Client”, “User”, “you”, or “your”) confirm that you have read, understood, and accepted these Terms.

2. Description of Services

PTAS AI provides AI-driven, data-centric, and enterprise technology services. The current set includes:

• AI & Automation: Agentic Document Extraction (ADE), Document AI, LLM workflows, finance automation
• Software Development: Web, enterprise, and cloud-native applications
• Data Analytics & ML: BI, data engineering, predictive analytics
• IT Consulting: AI strategy, system architecture, digital transformation
• Support & QA: Maintenance, testing, optimization

2.1 Service Delivery

Every engagement is delivered against a written Service Agreement, Statement of Work (SOW), or commercial proposal signed by both sides. That document defines scope, timelines, deliverables, and pricing. If it is not in the SOW, it is not committed.

3. User Obligations

3.1 Accurate Information

You agree to:

• Provide accurate, complete, and current information
• Tell us promptly when requirements or contact details change
• Make sure the information you share does not infringe third-party rights

3.2 Cooperation

You agree to:

• Give timely feedback, approvals, and decisions
• Participate in reviews and testing cycles
• Provide the access we need to systems, data, and stakeholders

Delays from missing cooperation can push timelines and increase cost. We will flag this in writing before it becomes a problem.

3.3 Compliance

You shall:

• Comply with all applicable Indian and international laws
• Not use the Services for unlawful, harmful, or unauthorized purposes
• Not misuse, reverse-engineer, or attempt to exploit our AI models or systems

4. Intellectual Property Rights

4.1 Company Intellectual Property

All intellectual property owned or developed by Pritasha Solutions Private Limited stays with us. That includes:

• AI models, workflows, prompts, and pipelines
• Frameworks, accelerators, tools, and methodologies
• Website content, branding, UI/UX, and documentation

Anything outside this default is handled in writing in the relevant agreement.

4.2 Client Intellectual Property

Anything you bring to the engagement — pre-existing IP, data, documents, source code, systems — remains yours. We do not claim ownership of inputs.

4.3 Deliverables

Unless the SOW says otherwise:

• Custom deliverables built specifically for you become your property on full payment
• Reusable components, internal libraries, and frameworks stay with PTAS AI
• Source code ownership and licensing are spelled out per engagement

4.4 Third-Party Components

Services may include third-party tools or software with their own licenses. You agree to comply with those licenses. We will tell you which ones apply.

5. Payment Terms

5.1 Pricing & Invoicing

• Fees are defined in the agreement or SOW
• Invoices may be milestone-based or periodic, as agreed
• All fees are exclusive of applicable taxes unless stated otherwise

5.2 Payment Timeline

• Payment is due within 30 days of the invoice date unless agreed otherwise
• Late payments may attract interest of up to 1.5% per month, or the legal maximum, whichever is lower
• We reserve the right to suspend Services on overdue invoices

5.3 Reimbursable Expenses

You agree to reimburse pre-approved expenses, including:

• Third-party software licenses
• Cloud or infrastructure costs
• Travel or on-site engagement costs we agreed to in advance

5.4 Refunds & Cancellations

Unless your agreement or SOW says otherwise, all fees paid to PTAS AI are non-refundable.

Refunds, credits, or adjustments — when they apply — are governed by the specific Service Agreement or Statement of Work that covers the work.

6. Confidentiality

6.1 Mutual Confidentiality

Both sides agree to:

• Keep confidential information secure and undisclosed
• Use confidential information only to deliver the Services
• Not share it with anyone outside the engagement without written consent

6.2 Data Security

We use industry-standard safeguards, which include:

• Access controls and encryption at rest and in transit
• Secure infrastructure with monitoring and logging
• Confidentiality obligations on every employee and contractor

6.3 Client Data & AI Improvement

Client data, documents, and content processed through PTAS AI services remain your property. Full stop.

We only use Client data to train, fine-tune, or improve AI models with your explicit written consent. When that consent is given, the usage will be:

• Clearly disclosed in the applicable Service Agreement or SOW
• Limited to the agreed scope and duration
• Subject to the same security and confidentiality controls

7. Limitation of Liability

7.1 Service Disclaimer

• AI outputs are probabilistic and may vary across runs
• We do not guarantee specific business or regulatory outcomes
• Services are provided “as is” unless a separate written agreement says otherwise

7.2 Limitation of Damages

To the maximum extent permitted under Indian law:

• Our total liability shall not exceed the fees you paid in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for lost profits, lost data, or business interruption

7.3 Force Majeure

Neither side is liable for delays or failures caused by events beyond reasonable control — natural disasters, internet outages, government action, war, pandemic, and similar.

8. Termination

8.1 Termination for Convenience

Either party may terminate with 30 days’ written notice. On termination:

• You pay for completed work up to the termination date
• We hand over completed deliverables
• Confidential information is returned or destroyed at your choice

8.2 Termination for Cause

Immediate termination is allowed for a material breach that is not cured within 15 days of written notice.

8.3 Survival

Clauses on confidentiality, IP rights, payment obligations, and liability continue to apply after the engagement ends.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

Dispute Resolution

If we disagree, the path is:

• Good-faith negotiation between the parties
• Mediation, if both sides agree to it
• Arbitration under the Arbitration and Conciliation Act, 2015
• The courts of Haryana, India, as a last resort

10. Modifications to Terms

We update these Terms from time to time. The revised version becomes effective when posted on our website, and continued use of the Services means you accept the update.

When a signed Service Agreement or SOW conflicts with these general Terms, the signed agreement wins for that engagement.

11. Contact & Grievance Information

For legal notices, contract questions, or anything related to these Terms: